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Latest News

Tiptree Medical Centre Joins THE COLTE PARTNERSHIP

On 1st June 2017 Tiptree Medical Centre joined 10 other local practices to form "The Colte Partnership". Please be assured that as a patient you will not notice any changes in that you are still registered with Tiptree Medical Centre and the doctors, nurses and other staff at the surgery will be remaining there.   www.coltepartnership.co.uk

Local health services are under huge pressure. Please don’t call 999 or go to A&E unless it is a life threatening emergency. For advice call 111, ask a pharmacist or contact us on 01621 816475

 

WE ARE CLOSED BETWEEN 12 - 2 PM ON FRIDAY 22nd DECEMBER

CLOSING DATES OVER CHRISTMAS / NEW YEAR

We are closed every Weekend & Bank Holiday, this includes:

MONDAY 25th DECEMBER

TUESDAY 26th DECEMBER

MONDAY 1st JANUARY

Please see our 'when we are closed' tab for more information and who to contact out of hours.

DUE TO THESE CLOSING DATES ALL MEDICATION & REPEAT PRESCRIPTION REQUESTS SUBMITTED ONLINE OR IN THE SURGERY AFTER 6PM THURSDAY 21st DEC MAY NOT BE PROCESSED UNTIL THURSDAY 28th DEC.

 

 

Image result for flu jab cartoon

Flu Day at the surgery this year was very successful we raised £243.95 and with our book and CD sale have raised a further £94.96, a total for the charity MIND of £338.91!

Congratulations to Niki & John for winning our Sweets In the Jar competition with the closest guesses. 

If you missed Flu Day we still have additional flu clinics: Various Days and Times throughout November and December. Please speak to one of our Reception Team who will be very happy to make an appointment for you. 


 

NEW APPOINTMENT SYSTEM as from Monday 21st August

 

Detailed patients guide for requesting appointments with a GP.

 

Step 1:

All patients that would like to request a GP appointment will be required to telephone the surgery (816475) on the day. This service will run throughout the morning. Any patients having difficulty hearing and communicating over the telephone can come down to the surgery and speak to one of our receptionists who will be able to talk to one of the GP’s to arrange a face to face appointment

No GP appointments will be made at reception so please do NOT queue outside first thing in the mornings. Our doors will open at 8am for pre-booked appointments only.

All other services will remain as normal, patients will still be able to book routine Blood tests, Asthma and Diabetic reviews, Family Planning and Smear tests, ECG’s and BP check with a member of the Nursing Team or HCA’s.

GP’s will manage their own bookings by offering and booking follow up appointments and reviews.

 

Step 2:

Brief details and current telephone numbers will be taken by the receptionist and placed in telephone slots for all GP’s to telephone triage.

Patients will be able to provide mobile numbers so they can be telephoned anytime that day.

PLEASE NOTE:  All calls from a GP will be withheld numbers, and unfortunately the GP’s will not be able to repeatedly call patients that do not answer. If there is no answer a voicemail may be left for the patient to re call the surgery the following day and rebook.

 

Step 3:

GP Telephone triages with patients

Outcome examples:

GP is able to deal with a problem over the telephone so patient does not require a face to face appointment.

GP offers & books a face to face appointment for that day.

GP books an appointment with a Nurse Practitioner

Home Visit arranged for housebound patient.

 

Why The Change?

A decision has been made by the partners to look at the way forward for our Surgery

This new system will enable and utilise the GP’s resources much more efficiently on a daily basis therefore decreasing patient waiting times and the high amount of the DNA’s we have been experiencing.

As with any new system we are expecting teething problems but we truly believe this is the way forward for Tiptree Medical Centre.

 

Please note due to this New System the Walk in/Express clinic 8am-9am service will no longer be running.

Phlebotomy clinic offers blood tests by appointment only. Please contact Reception who will be happy to make an appointment for you

Calls may be recorded for training purposes.

 

Dementia Friendly accreditation

Tiptree Medical Centre has been recognised as one of the first Dementia friendly practices in Essex.

The honour comes following its participation in the Alzheimer Society’s county-wide Dementia Friendly GP practice project.

The project was funded by the SCN though Mid, West and North East Essex CCGs and surgery staff have worked hard to make a number of dementia-friendly changes. These included staff becoming Dementia Friends, putting up dementia-friendly signage and making double appointments available for patients who are affected by dementia.

 

 

COMMUNICATION WITH OUR PATIENTS

 

We want to get better at communicating with our patients. Please tell the receptionist if you need information in a different format or communication support or email us at

tiptreemedicalcentre@nhs.net 

 

We want to know if you need information in braille, large print or easy read

We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lip-read or use a hearing aid or communication tool.

 

 

 

GP National Survey 2017 please click here to view the results https://gp-patient.co.uk/

As a result of the survey we have composed an improvements action plan, if you have any comments or suggestions please let us know by emailing us at Tiptreemedicalcentre@nhs.net

Action

How will this be done

Who will do this

Date to be completed by

Where are we

Surgery Photoboard

Take photographs 

Reception Manager 

December 2017 

Perform in house survey

always have surveys available in reception

Practice Manager/ Patient Representation Group

October 2017

Ongoing patient survey in waiting room

Website 

Update, staff, opening hours, facilities, services. Update in general 

Practice Manager / Receptionist 

September 2017

Completed / ongoing 

Make more appointments available for on line booking 

Doctors and Nurses

Practice Manager 

September 2017

Completed 

NHS Choices 

Update staff, opening hours, facilities, services 

Practice Manager 

September 2017

Completed

Implement new Telephone Triage System (STOUR) 

Instruct all staff

Dr Roberts/ Practice Manager/Reception Supervisor

September 2017

Completed

Review capacity /resources

audit

Partners / Practice Manager

July 31st

Completed

Recruit salaried GP

Recruitment /advertise post

Practice Manager /Partners

August 2017

Completed, Dr Daniel Eriksson ccommences one year appointment August 2017

Recruit Secretary 

Advertise 

Practice Manager

April 2017

Completed

Review Phlebotomy Clinic

Change to Appointment only - Posters and advise 

Practice Manager / HCAS

April 2017

Completed 

Recruit new Reception Manager and new Reception Staff

Advertise

Practice Manager/ Partners

March/April 2017

Completed all in post

Review admin/reception roles

Review resources 

Practice Manager 

March/April 

Completed 

Business cards, for gp to have message for follow up, book apt

 

Discuss with GP’s

Practice Manager

1/1/217

 Completed 

Visit surgery where changes have been made. Jubilee street

 

Contact PM, Visit surgery

Practice Manager/Nurse Practitioner

1st May,see review of visit

Completed

Improve telephone system with call back and queue identifier

Investigate systems and obtain quotes

Practice Manager

1/12/16

New system ordered July 30th

Instillation of system aborted

 New system to be sourced January 2017

 

Additional full time Nurse Practitioner

Negotiate with nurse

Practice Manager

1/12/16

 Nurse Lockhart 30hrs a week as Nurse Practitioner

All prescription queries to Prescription Clerk and only she will forward to on call

Liaise with reception supervisor and prescription clerk Inform staff

Practice Manager/Reception Supervisor /Prescription Clerk

18/7/16

Completed

 

 

 

 

 

 

 

Appointment of Pharmacist to manage all medication queries

Contract with GPPC

Practice Manager/Partners

1/8/16

Completed Nike Odusote started 1st August

Evening sessions for nhs heatlh checks

Negotiate with HCA

Practice Manager/HCA

31/8/16

Sessions held in October, more will be planned for the new year

Review housebound patients to access if truly housebound

Searches and patient lists

Practice Manager/ nursing staff

1/7/16

Completed 50% reduction in home visits

Review HCA sessions

When Nurse practitioner contract is agreed

Practice Manager/Lead nurse/HCA

31/8/16

Completed

ICE, electronic pathlogy requests

Training

Pathlogy partnership

1/7/16

Completed

 

 

Named GP

All patients are allocated a named GP, however you can continue to request to see the GP of your choice. If you wish to know your allocated GP please ask at reception or email us at Tiptreemedicalcentre@nhs.net

 

Free Screening for the risk of Heart Disease

If you are aged between 40yrs and 75yrs and do not already suffer from heart disease, diabetes, kidney disease, high blood pressure or have had a stroke (as you should already be under the care of the practice nurse),  we can offer you a free check once every 5yrs. The aim of the check is to prevent you from developing long term conditions.

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