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Latest News

 

Local health services are under huge pressure. Please don’t call 999 or go to A&E unless it is a life threatening emergency. For advice call 111, ask a pharmacist or contact us on 01621 816475

Please note that until the end of April the Phlebotomy clinic will be offering blood tests by appointment only. Please contact Reception who will be happy to make an appointment for you

Dementia Friendly acreditation

Tiptree Medical Centre has been recognised as one of the first Dementia friendly practices in Essex.

The honour comes following its participation in the Alzheimer Society’s county-wide Dementia Friendly GP practice project.

The project was funded by the SCN though Mid, West and North East Essex CCGs and surgery staff have worked hard to make a number of dementia-friendly changes. These included staff becoming Dementia Friends, putting up dementia-friendly signage and making double appointments available for patients who are affected by dementia.

 

 

 

 

COMMUNICATION WITH OUR PATIENTS

 

We want to get better at communicating with our patients. Please tell the receptionist if you need information in a different format or communication support or email us at

tiptreemedicalcentre@nhs.net 

 

We want to know if you need information in braille, large print or easy read

We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lip-read or use a hearing aid or communication tool.

 

 

 

GP National Survey 2015 please click here to view the results https://gp-patient.co.uk/

As a result of the survey we have composed an improvements action plan, if you have any comments or suggestions please let us know by emailing us at Tiptreemedicalcentre@nhs.net

Action

How will this be done

Who will do this

Date to be completed by

Where are we

Advertise opening hours

Notice board TV, website, door, reception barrier

Practice Manager

By 1st may 2016

Completed

Perform in house survey

always have surveys available in reception

Practice Manager/ Patient Representation Group

30th July 2016

Completed survey in July

Ongoing patient survey in waiting room

Trial open day access

Action plan

Practice Manager/ Dr Roberts, Nurse Practitioner

1st August

Suspended following success of other initiatives

Implement new on call system

Instruct all staff

Practice Manager/Reception Supervisor

31/7/16

Completed

Review capacity /resources

audit

Partners / Practice Manager

July 31st

Completed

Recruit salaried GP

Recruitment /advertise post/GPPC

Practice Manager /Partners

1st Dec 16

Completed, Dr Macnaughton -Garratt commences one year appointment Oct 2016

Hold an open day

Action plan

All staff

October

Delayed until next year due to leave of key staff

Review admin/reception roles

Review resources

Practice Manager

1/8/16

Completed

Recruit new reception supervisor and new reception staff

Advertise

Practice Manager/ Partners

July 1st

Completed all in post

Make more appointments available for   on line booking

Plan rotas for 2mths in advance

Rota administrator

July 1st

Completed

 

 

 

 

 

Surgery photoboard

Take photos, organise frame

Practice Manager

1/12/16

Completed

Business cards, for gp to have message for follow up, book apt

 

Discuss with GP’s

Practice Manager

1/1/217

 

Visit surgery where changes have been made. Jubilee street

 

Contact PM, Visit surgery

Practice Manager/Nurse Practitioner

1st May,see review of visit

Completed

Improve telephone system with call back and queue identifier

Investigate systems and obtain quotes

Practice Manager

1/12/16

New system ordered July 30th

Instillation of system aborted

 New system to be sourced January 2017

 

Apt new general nurse

Recruitment process

Practice Manager/Partner/Lead nurse

1/12/16

Completed. Nurse Linsell in post 1st November 2016

Additional full time Nurse Practitioner

Negotiate with nurse

Practice Manager

1/12/16

 Nurse Lockhart 30hrs a week as Nurse Practitioner

 

 

 

 

 

Extend express surgery to 2hours

When general nurse is in post

Practice Manager/ Nurse Practitioners

1/11/16

Commenced November 2016, Express surgery is from 08:00-09:30 for booking in, surgery until 10:00

 

 

 

 

 

All prescription queries to Prescription Clerk and only she will forward to on call

Liaise with reception supervisor and prescription clerk Inform staff

Practice Manager/Reception Supervisor /Prescription Clerk

18/7/16

Completed

 

 

 

 

 

 

 

Appointment of Pharmacist to manage all medication queries

Contract with GPPC

Practice Manager/Partners

1/8/16

Completed Nike Odusote started 1st August

Evening sessions for nhs heatlh checks

Negotiate with HCA

Practice Manager/HCA

31/8/16

Sessions held in October, more will be planned for the new year

Review housebound patients to access if truly housebound

Searches and patient lists

Practice Manager/ nursing staff

1/7/16

Completed 50% reduction in home visits

Review HCA sessions

When Nurse practitioner contract is agreed

Practice Manager/Lead nurse/HCA

31/8/16

Completed

 

 

 

 

 

ICE, electronic pathlogy requests

Training

Pathlogy partnership

1/7/16

Completed

 

 

Named GP

All patients are allocated a named GP, however you can continue to request to see the GP of your choice. If you wish to know your allocated GP please ask at reception or email us at Tiptreemedicalcentre@nhs.net

 

Free Screening for the risk of Heart Disease

If you are aged between 40yrs and 75yrs and do not already suffer from heart disease, diabetes, kidney disease, high blood pressure or have had a stroke (as you should already be under the care of the practice nurse),  we can offer you a free check once every 5yrs. The aim of the check is to prevent you from developing long term conditions.

Send us your photographs of the local area for consideration of adding them to our website

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