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Latest News

Closed between 2-3pm

We will be closed from 2-3pm today (26th March) for an important Coronavirus meeting.

 

If you need to speak to a Dr urgently and it cannot wait until we re-open at 3pm call 07856 218559 (this line will not be answered outside these times)

If you require urgent medical assistance please call 999.

We will be re-open at 3pm

 

Thank you

 

 

Ordering your prescriptions

Dear Patient  

If you are not currently set up online to order your repeat prescriptions please email your request to tiptreemedicalcentre@nhs.net

If you are set up online please continue to order online

Due to the high volume of requests that we are currently experiencing please allow up to 72 hours for your request to be processed

Thank you for your co-operation.

Cornonavirus -COVID-19

From 18th March 2020, unless you have a pre-booked appointment or spoken to a clinician on the day of your appointment, or received a confirmation text message. 

You will not be able to enter the surgery as it is strictly by appointment only.

Do not come to the surgery

Call us on 01621 816475

Thank you for your understanding. 

Cornonavirus -COVID-19

IF YOU HAVE A HIGH TEMPERATURE (37.8 DEGREES CENTIGRADE OR HIGHER) OR A NEW CONTINUOUS COUGH PLEASE SELF-ISOLATE FOR 14 DAYS.  

TRAVEL AND CONTACT HISTORY ARE NO LONGER IMPORTANT.  

IF SYMPTOMS PERSIST AFTER 7 DAYS USE NHS 111 ONLINE.

DO NOT COME TO THE SURGERY.

If you are experiencing any of the following symptoms please self-isolate for 14 days 

Fever

Dry cough 

Sore throat

Runny nose

Difficulty breathing

achy muscles

Please DO NOT attend the Surgery or A & E.

Stay at home and contact 111 if you have had the symptoms for longer than 7 days or experiencing difficulty breathing or any further concerns.

Stay indoors and avoid contact with others

Do not go to Work, School or Public areas

Avoid visitors to your home

Avoid using public transport or taxis

 

Visit NHS.UK for more information

Mjog is now live!

We have a new and exciting advanced two way text messaging system which is quick and easy to use. 

It is a great tool for communicating with our patients

A quick summary:

You will receive an automated appointment reminder 24 hours in advance of your appointment, giving a choice to accept or decline. If you accept your appointment is kept, if you decline this automatically removes your appointment from our system making it available for other patients to use. If you do nothing the appointment will remain.

You may receive a Health Promotion survey or recall for example Asthma, Flu Diabetes, speeding up running campaigns and recalls for the management of long term conditions.

Saving reception time and freeing up telephone lines with text back service.

Our receptionists, will be establishing correct mobile numbers and consent on booking an appointment to ensure your contact details are up to date.

If you download Mjog Messenger App (see below) gives you full access to Mjog. If you would like any further information please ask at time of booking your appointment.

Friends and Family test (questions) are automatically sent via text within a couple of hours of your appointment, giving you a chance to feedback on your experience at a click of button.

If you would like further information please see our posters in the waiting room or ask one of our receptionists who will be happy to assist you.

Messenger App

You will need to download the app from the App Store (iPhones) or Google Play (Android based phones).   mjog.info/mjogmessenger

 

Surgery will be Closed:

Following a CCG directive Tiptree and other surgeries within NEE, will be closed on the following dates for staff training:

From 12 noon on the following dates:

Thursday 21st May 2020

Thursday 25th June 2020

Thursday 23rd July 2020

Wednesday 23rd Sept 2020

Wednesday 28th Oct 2020

Wednesday 25th Nov 2020

Thursday 21st Jan 2021

Thursday 25th Feb 2021

Wednesday 24th Mar 2021

The surgery will reopen again the following day at 8am.

In an emergency call 999

If you need advice or need to be seen Call 111 or attend the Walk in Centre at Turner Road Colchester.

 

Extended Hours Service:

The Colte Partnership now offers an extended hours service offering appointments up to 8pm on weekdays and also Saturday and Sunday mornings. These clinics will be held at one of 3 local practices. A range of clinics are available - from GP's to Physiotherapists.

Please speak to a Receptionist who can give you further details on the clinics available and is able to book you an appointment if required.

  

Image result for flu jab cartoon

APPOINTMENT SYSTEM 

After listening to our patients, collating the feedback from our inhouse surveys and friends and family forms, we have adjusted our appointment system to offer our patients more pre-bookable appointments.

You can still request a telephone triage appointment or a pre-bookable appointment.  

Detailed patients guide for requesting appointments with a GP.

 Step 1:

All patients that would like to request a GP callback will be required to telephone the surgery (816475) on the day. This service will run until we reach full capacity for that day. If you require a telephone or face to face appointment for a future date, please remain on the line and speak to a receptionist. Any patients having difficulty hearing and communicating over the telephone can come down to the surgery and speak to one of our receptionists who will be able to talk to one of the GP’s to arrange a face to face appointment

No GP appointments will be made at reception so please do NOT queue outside first thing in the mornings. Our doors will open at 8am for pre-booked appointments only. 

All other services will remain as normal, patients will still be able to book routine Blood tests, Asthma and Diabetic reviews, Family Planning and Smear tests, ECG’s and BP check with a member of the Nursing Team or HCA’s.

With telephone triage appointments GP’s will manage their own bookings by offering and booking follow up appointments and reviews.

Step 2:

Brief details and current telephone numbers will be taken by the receptionist and placed in telephone slots for all GP’s to telephone triage.

Patients will be able to provide mobile numbers so they can be telephoned anytime that day.

PLEASE NOTE: All calls from a GP will be withheld numbers, and unfortunately the GP’s will not be able to repeatedly call patients that do not answer. If there is no answer a voicemail may be left for the patient to re call the surgery the following day and rebook.

Step 3:

GP Telephone triages with patients

Outcome examples:

GP is able to deal with a problem over the telephone so patient does not require a face to face appointment.

GP offers & books a face to face appointment for that day.

GP books an appointment with a Nurse Practitioner

Home Visit arranged for housebound patient.

Why The Change?

A decision has been made by the partners to look at the way forward for our Surgery

This system will enable and utilise the GP’s resources much more efficiently on a daily basis therefore decreasing patient waiting times and the high amount of the DNA’s we have been experiencing.

As with any new system we are expecting teething problems but we truly believe this is the way forward for Tiptree Medical Centre.

Phlebotomy clinic offers blood tests by appointment only. Please contact Reception who will be happy to make an appointment for you

Calls may be recorded for monitoring and training purposes.

 

Dementia Friendly accreditation

Tiptree Medical Centre has been recognised as one of the first Dementia friendly practices in Essex.

The honour comes following its participation in the Alzheimer Society’s county-wide Dementia Friendly GP practice project.

The project was funded by the SCN though Mid, West and North East Essex CCGs and surgery staff have worked hard to make a number of dementia-friendly changes. These included staff becoming Dementia Friends, putting up dementia-friendly signage and making double appointments available for patients who are affected by dementia.

 

 

COMMUNICATION WITH OUR PATIENTS

 

We want to get better at communicating with our patients. Please tell the receptionist if you need information in a different format or communication support or email us at

tiptreemedicalcentre@nhs.net 

 

We want to know if you need information in braille, large print or easy read

We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lip-read or use a hearing aid or communication tool.

 

 

 

GP National Survey 2019 please click here to view the results https://gp-patient.co.uk/

As a result of the survey we have composed an improvements action plan, if you have any comments or suggestions please let us know by emailing us at Tiptreemedicalcentre@nhs.net

Decrease Did not attend (DNA appointments 

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Action

How will this be done

Who will do this

Date to be completed by

Where are we

Monitoring changes and increasing Clinical Capacity 

Increase ANP's and GP's 

Practice Manager/Finance Manager

December 2019 

Completed

Increase Online appointments 

Increased and offer

Practice Manager

December 2019

Completed

Recruit Clinical Pharmacist Advertise and recruit Practice Manager / Partners December  2019Completed

Mjog 2 way automated texting system for appointments 

Decrease Did not attend (DNA's),  freeing up appointments for patients  

Practice Manager 

June 2019

Completed 

Open Day/Engagement ForumDiscuss, Advertise and promote The Partners/Practice Manager/Business Manager May 2019Completed
Monitor changes to appointment system to improve patient satisfactionContinue to actively monitor patient feedback from all sources. Ensure receptionists are adequately supported. Dr TurnerOngoing Making Progress 
Initiate independent surveyResearch various companiesPractice, Finance Manager/Partners December 2019Completed 
Continue to review clinician performance – address any concerns raised by patients to ensure patients are well cared for.To review patient feedback at practice meetings and clinicians appraisals. Address any discontinuity of care by locum GP’s.The PartnersOngoing Ongoing 
Recruit and additional Prescription Clerk Advertise/RecruitPractice Manager April 2019Completed

Recruit an Advanced Nurse Practitioner or Paramedic

Advertise/Recruit 

Practice Manager 

June 2019

Completed April 2019

Additional Receptionist 

Recruit/Advertise post 

Practice Manager 

October 2018

Completed October 2018

Painting of Surgery

To obtain quotes 

Practice Manager 

September 2018

Completed September 2018

Adjusted Appointment System

 Increase Prebookable appointments, retain some telephone triage appointments, Increase online appointments

Practice Manager/Reception Manager

 June 2018

Completed June 2018

Recruit salaried GP 

Recruitment/Advertise post

Practice Manager 

June 2018

New Salaried GP started 1st June 2018

Perform in house survey

Surveys available in reception and waiting room 

Practice Manager/Patient Representative Group 

June 2018

Collated and adjusted telephone system to give patient choice 

NHS Website 

Updating of staff, services and hours

Practice Manager 

July 2018

Ongoing 

Practice Nurse - increase skills 

Cervical Cytology, Childhood Immunisation and Vaccination Course, Lead Nurse as mentor

Practice Manager, Lead Nurse and Practice Nurse 

April 2018

Courses completed and Practice Nurse skills updated.

Nominated Pharmacy

Encourage patients to nominate a pharmacy for electronic prescriptions. A secure and safe way to prescribe medication.  

Practice Manager/Reception Manager 

January 2018

Increased, but still some patients not offered

Perform in house survey

Always have surveys available in reception

Practice Manager/ Patient Representation Group

October 2017

Ongoing patient survey in waiting room&

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